Hiking through IKEA
We felt we need to call attention to Lynn’s recent plight to improve store experience in the future.
“How about making your stores a bit more user friendly? We are both disabled,
but found the perfect two tables for our needs in your catalog. Since your store
is less then three miles from us, we decided to drive over today, thinking that
we were as up to the task as we’ll ever get.
above it saying “Start here” were the shopping carts. The escalator wasn’t wide
enough for the carts. Then, since the tables weren’t specifically for any
particular room, we had to roam most of the way around the mile long (not
counting the roving in and out of areas) floor looking at furniture we didn’t
need.
We found one table we wanted, but discovered we were supposed to travel
all the way to the other end of the second floor, down an elevator (now we find
an elevator that the cart could have fit in), and then across another large
showroom, before getting to the “Self-Service” area. (We would have been happy
to pay for help, had we found anyone to help us.) And, even after finding the
area, we had to sit for a minute, on one of two benches we found throughout the
store — the other one a mere twenty yards from the first one — before getting
the energy to travel through half of that area (roughly the size of a Staples
store in that one area alone.)…”
“Customers Are Always Right”
by Lynn Petroski
Image: “IKEA 360°” by T-Mix @ FLICKR
Some rights reserved.
Please note that Positive Fanatics is not part of IKEA and all customer service issues are better served by contacting the company directly.
