IKEA Won’t Sell “In-Stock” Mattress Because It Requires The Forklift?
“This morning, the call came, and I was told matter-of-factly there
would be no free delivery, as it is Ikea’s policy to not use the
forklift during business hours. I asked why I was told the mattresses
were in stock if in reality they were not available for purchase. I
swear this is what she said: that was the “risk” I took. I also
inquired why the first person I called led me to believe that free
delivery would not be a problem; she had “no idea” why I was told that.
So I asked for her manager, was given a number, left a message, and
have heard nothing since, and am not expecting to hear anything
further.
So you make the call. Am I whining? I kinda feel like I’m whining.
But if I’m not, how do I balance the need for a quality, affordable
mattress with boycotting Ikea, the only place with quality, affordable
mattresses?”
Gerald, quoted at The Consumerist
A later comment on the same post:
“I worked for IKEA for a long period of time. Sadly the policy on the
books is that, “No fork lift or other floor pallet jacks can be present
on the sales floor during business hours.”
Now knowing that the person Gerald called should have checked placement
of the stock items. The program utilized to determine stock lists
number in the self serve BIN and the number in the RISER/Shelf or Hold.
It comes down on that note to the first person he talked to not clearly
declaring what the “stock” was.
But I can tell you, if you find the Area Manager for the Warehouse and
you calmly but with enough authority in your voice they will close a
whole section of the warehouse to bring out the forklift and get you
what you need. I saw it many times, and as a Designer for them
sometimes we would have to get items in the RISER during business hours
and that’s what we would have them do…”
[via Jen @ OH!IKEA]
That is true. For security reason.
I am an IKEAn who have been blogging about everything I know about IKEA for a while. There was moment I wondered, is there any other IKEA related blog out there. And then I found your site! Great job! I’d like to propose a link trade(or establish a long term relationship between the two blogs) so we can benefit both of our readers. Although my blog was only established in June, I do have some awesome readers around whom I believe will be interested in your blog as well! Let me know if you are interested!
Regards,
Anne
I love the store. How many times do you go to home depot to be disgusted at everybody working with forklifts to replace stock, blocking off everything ? Just go back when they have stock. Smart store. Free delivery ? I don’t think so. SMART products. We have IDIOT GREEDY managers in charge of corporate America. The company is private and the guy is smart and it shows. I’m re-doing my place with its products.
I used to think Ikea was great, until I tried to take something back. Don’t Worry. If you change your mind, bring it back. Said the heart with arms. Read the receipt and you get a different story. The item must be unused and in original packaging. I can live with that. The person at the return desk though, clearly stated that if you put it together you cannot return it. Technically speaking though, I could assemble a piece of furniture, then take it apart and put it back in the box without using it and I would fit the receipt terms. I personally will never shop at Ikea for furniture again. I will also never buy any kitchen implements as the quality is on par with Wal-Mart, but with higher prices. They used to offer a 5 year warranty on their pans. They no longer do. When a company offers little or no warranty, and is stingy with it’s return policy, it gives the impression that they do not have confidence in the quality of their products.
Just some food for thought.
IKEA offers a 5 to 25 year warranty on many items and the quality of the Kitchen line is on par with European manufacturers, not Wal-mart. Sorry you had a bad returns experience, but dogging the entire store product range is a bit reactionary.