I need to vent, and I hope someone can help me stay positive about IKEA! I bought an IBESTAT queen-sized bed to put in my new place. I have a standard queen-sized bed (in the U.S. those measure 60″x80″). After I paid $75 for delivery and took over an hour to assemble the bed, my box springs would not fit into the slats. I tried everything to make it fit, but it would not. I called IKEA’s customer service hotline to see if I needed to just buy a low-profile box spring to make it work. Instead of trying to make an educated recommendation, they decided to argue back and forth about the measurements of a United States queen-sized bed. At the end of the conversation, the “manager” decided to throw in that “this is the first time [she] has ever received a question like this. Now, when I google ikea with the word mattress, I got plenty of hits about people who are boycotting IKEA because of this issue. It’s seems unethical to force the consumer into buying numerous additional products to support the single item that he/she wants/needs. In the sales business, we call that “bait and switch,” and it’s actually a crime in many states. At this point, I’m obligated to either disassemble this entire contraption and pay another $75 to have it sent back, then start all over with my search for a new bed. Or, I can give in and buy a nice IKEA mattress and box that WILL fit the new frame. That will set me back about $500. This whole fiasco has already cost me a bundle. I don’t know what to do next! Help me!!! I want to love IKEA, but sometimes they make it hard on us “average joe’s”

I am interested in reading it.

Do you know where i can get a copy or link to it?
Thanks,
Terry

I don’t personally know the answer to your question about WHY it was discontinued, but I’ve had good luck asking questions like that over on the IKEAFANS forums – http://www.ikeafans.com/forums. Lots of co-workers there, and people in the know vs. little ole’ me here. Good luck!