IKEA Won’t Sell “In-Stock” Mattress Because It Requires The Forklift?
“This morning, the call came, and I was told matter-of-factly there
would be no free delivery, as it is Ikea’s policy to not use the
forklift during business hours. I asked why I was told the mattresses
were in stock if in reality they were not available for purchase. I
swear this is what she said: that was the “risk” I took. I also
inquired why the first person I called led me to believe that free
delivery would not be a problem; she had “no idea” why I was told that.
So I asked for her manager, was given a number, left a message, and
have heard nothing since, and am not expecting to hear anything
further.
So you make the call. Am I whining? I kinda feel like I’m whining.
But if I’m not, how do I balance the need for a quality, affordable
mattress with boycotting Ikea, the only place with quality, affordable
mattresses?”
Gerald, quoted at The Consumerist
A later comment on the same post:
“I worked for IKEA for a long period of time. Sadly the policy on the
books is that, “No fork lift or other floor pallet jacks can be present
on the sales floor during business hours.”
Now knowing that the person Gerald called should have checked placement
of the stock items. The program utilized to determine stock lists
number in the self serve BIN and the number in the RISER/Shelf or Hold.
It comes down on that note to the first person he talked to not clearly
declaring what the “stock” was.
But I can tell you, if you find the Area Manager for the Warehouse and
you calmly but with enough authority in your voice they will close a
whole section of the warehouse to bring out the forklift and get you
what you need. I saw it many times, and as a Designer for them
sometimes we would have to get items in the RISER during business hours
and that’s what we would have them do…”
[via Jen @ OH!IKEA]
